Privacy Policy – Celik Group

At Celik Group, we believe in doing things the right way — and that includes how we handle your personal information. Our commitment to honesty and transparency extends to your privacy, and this policy outlines how we collect, use, and protect your data.

1.⁠ ⁠Protection Of Your Privacy

In this policy, “we”, “us”, and “our” refer to Celik Group and its affiliated entities. We take your privacy seriously and are committed to managing your personal information securely and lawfully. This policy explains how we collect and use your information when you interact with us — whether through our website, over the phone, or in person.

We only use your personal information for the purpose it was collected, or as permitted by law. Our approach aligns with the Australian Privacy Principles under the Privacy Act 1988 (Cth). By using our website or services, you’re agreeing to the terms in this policy.

2.⁠ ⁠What Personal Information We Collect

‘Personal information’ is any detail that can identify you — directly or indirectly. The kind of information we collect depends on how you engage with us.

For example, if you’re a customer, supplier, job applicant, or someone making an enquiry, we may collect:

Your name, contact details, and address
Your date of birth and identification documents
Information about your financial history or creditworthiness (if relevant)
Any details you provide about authorised representatives or third parties

If you provide information about someone else, please ensure they’re aware their details are being shared and refer them to this policy.

3.⁠ ⁠How We Collect Your Information

We may collect information:

Directly from you – via email, phone, or in person
Through our website – when you submit a quote or enquiry form
At events or through promotional activities
When delivering our products or services
From third-party partners, credit agencies, or referrals
From publicly available sources, if legally obtained

4.⁠ ⁠What Happens If You Don’t Give Us Your Personal Information?

You’re free to stay anonymous or use a pseudonym when interacting with us — but keep in mind, in some cases, we may not be able to provide a quote, process a job, or deliver services unless we have your full details.

5.⁠ ⁠Storing Your Data Safely

Your information is stored securely, either electronically or in hard copy, on systems managed by us or trusted service providers. We take appropriate steps to safeguard your data from misuse, loss, or unauthorised access.

6.⁠ ⁠How We Use Your Information

We never sell or rent your personal information. We only use it to:

Provide quotes, services, and support
Respond to your questions or concerns
Process payments and manage your account
Understand your needs and improve our customer service
Investigate complaints or feedback
Meet legal, compliance, and safety obligations
Keep our records accurate and up to date
Communicate with suppliers or job applicants
Evaluate future employment opportunities

If required by law, we may use your information for other necessary purposes.

7.⁠ ⁠Sharing Your Information

We may share your details with third parties who support our business operations, including:

Contractors and authorised agents helping deliver our services
Associated companies within the Celik Group
Credit providers or reporting agencies (if relevant)
Legal, auditing, and professional advisors
Government regulators where required by law

8.⁠ ⁠Overseas Disclosure

Sometimes, your data may be accessed by organisations or partners outside of Australia — for example, by our group-related entities for internal purposes. We do not share your personal information with unrelated overseas entities.

9.⁠ ⁠Access, Corrections & Complaints

You have the right to access or correct your personal information at any time. If something’s not accurate, let us know — and we’ll fix it.

If you have a concern about how your information has been handled, we want to hear from you. Please contact us using the details below. We’ll review your complaint and aim to respond within 14 business days.

How to contact us: If you have any questions regarding this Statement or our management of your personal information, please let us know by contacting us on (03) 8832 5688 or in writing to us at: admin@celikgroup.com.au